It has been well over a year since the Covid-19 pandemic took our full attention. For obvious reasons, healthcare has been postponing economic ambitions in most countries, and many businesses are having a hard time to survive. So why would you still invest in offering a sustainable customer experience?
The BICEPS framework
A strategic framework for proposition and performance management. Determine goals and track collaborative performance.
A winning mindset
The three most essential ingredients of a world class customer service. A simple way of working that any organization can adopt.
ABC of Service Experience
Soft skills are the USP in customer-facing roles. Here’s the secret to applying the 26 human powers that can’t be automated.