It has been well over a year since the Covid-19 pandemic took our full attention. For obvious reasons, healthcare has been postponing economic ambitions in most countries, and many businesses are having a hard time to survive. So why would you still invest in offering a sustainable customer experience?
The BICEPS framework ©
A strategic framework for proposition and performance management. Determine goals and track collaborative performance.
A winning mindset
The three most essential ingredients of a world class customer service. A simple way of working that any organization can adopt.
ABC of Service Experience
Soft skills will be the new USP in service. The 26 human characteristics that service bots don’t have, and how to apply these.