People, Planet, Prosperity

About Me

SustainableX Jochem van Drimmelen

I build bridges between customers and organizations.

As a “multipotentialite” with a focus on customer experience, I am versatile. On the one hand as an advisor or concept developer, and on the other hand as a perfectionist in the execution. My strength is to deliver well-considered and original solutions, based on analysis, intuition and creativity. When I commit myself to a challenge, experienced or not, the result is likely something beyond expectations. No compliment is more valuable to me than learning that someone felt inspired by it.

It is my personal mission to have a positive impact on people, planet and prosperity. With a strong drive to create and see things come to life, I deliver solutions that result in sustainable experiences.

Customer experience has been the thread through my career. I am an experienced pioneer, advisor, trainer and manager, who collaborates with a mindset focused on purpose, connection and quality in the broadest sense.

SustainableX is not a company. It is my personal website where I share my thoughts and ideas.

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Notes on Sustainable Experience

Latest Articles

SustainableX corona covid-19

Will Corona encourage sustainable business?

Last week, the WHO formally declared the Corona (Covid-19) outbreak a pandemic. The economic impact of the virus is unprecedented and dramatic. Ironically, the environmental impact of its resulting lockdowns is quite positive: lower carbon emissions, less smog, and more time for your kids and nature walks. In the longer run, however, the impact is likely to be the far opposite. With so many companies struggling to survive, all resources will be needed to repair or rebuild the business. No surplus left to spend on charity or sustainability. Still, there is reason to be hopeful as well.

In the Age of Trust, ‘trust score’ is the KPI you need

We seem to be in the Age of Everything: the Age of the Customer, the Age of Artificial Intelligence, the Age of Data, the Age of Digital Transformation, the Age of Disruption, and so on. If there is one thing these ages have in common, it is their focus on delivering memorable customer experiences. But with a lack of integrity, experiences are destined to vaporize. Welcome in the Age of Trust.