Building bridges


It is my personal mission to have a positive impact on people, planet and prosperity. I achieve progress by building bridges between customers and organizations. In doing so, I deliver solutions that result in sustainable experiences. Customer experience has been the thread through my career. Iโ€™ve been a pioneer, enabler, trainer and manager in memorable engagement, who collaborates with a continuous improvement and purpose driven mindset.

My main drive is to create and see things come to live. I am at my best when I feel that Iโ€™m on to something โ€“ a smart solution, a root-cause analysis, or a unique concept. When I commit myself to a challenge, experienced or not, the result is likely something beyond expectations. No compliment is more valuable to me than learning that someone felt inspired by it.

I am inquisitive, thoughtful and open-minded. Authenticity, transparency, equivalence, trust and integrity are important values to me. I always listen before I speak.

Professionally, I advise on a strategic level and operate on a tactical level, enjoying hands-on involvement just as well. I take initiatives, and have a strong focus on customer experience and the achievement of quality in the broadest sense. I specialize in translating client feedback into feasible and desirable improvements of the customer journey โ€“ putting customers first without losing out on business objectives and employee interests.


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Jochem van Drimmelen